1. Q: Are the projectors original ?
A: Yes, all the products we sale are original , we are the official authorized seller of the brands such as Fengmi (Formovie), JMGO, Dangbei and so on.
2. Q: How long will you ship the order?
A: We normally ship the order in 3 working days after payment. For pre-order product, it will take a bit longer time.
3. Q: Do I still need to pay customs fee when it arrives?
A: Please kindly noted that our price is excluding the any local extra fees such as remote area fee, customs duty. If you have any requirements, please contact us before placing the order.
4. Q: How long is the warranty ?
A: For non-human damage, we offer an official one-year warranty.
5. Q: If I don't like the product, how can I return it ?
A: For any behaviours that affects secondary sales, such as the package is opened and the product is used, we do not accept return for no reason. So please carefully review the product introduction before placing an order.
6. Q: Why the brightness area of the projectors are different?
A: For all projectors, the brightness of the central area and the four corners will be different. So the clarity in the middle will be higher than that of the edge. When playing the text, the difference will be a little obvious, which is a normal phenomenon. but when playing the movie, the difference can be ignored. Please don't worry. If the whole picture is required to be 100% clear, please buy a TV or a computer instead of a projector.
7.Q: How can I clean the lens daily?
A: We suggest to use the glass wiper to clean it , but not frequently. Don't use the finger or general cloth to clean the lens of the projector. We don't bear the duty for this kind of artificial damages. Because the material of the lens and the difference of temperature, some lens have fog when you get it. It is normal and it will disappear after used for several days. Because of the concentration and reflection of light, you may see the lines on the lens. This is not a scratch and it will disappear when the projector is turned off.
Your inquiry will be answered within 24 hours. Wishing to be your long-term partner, please feel free to contact us, we will do our best for you.