Return Policy

We offer a 30-day return policy, allowing you to request a return within 30 days of receiving your item.

Return Eligibility

To qualify for a return:

  • Items must be in the same condition as received: unworn, unused, with tags, and in their original packaging.
  • A receipt or proof of purchase is required.

How to Initiate a Return

Contact us at info@pomline.net to start your return process.

If your return is approved, we will provide:

  • A return shipping label.
  • Instructions on how and where to send your package.

Note: Returns sent without prior approval will not be accepted.

For any questions regarding returns, feel free to reach us at info@pomline.net.

Damages and Issues

Inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Certain items are not eligible for return, including:

  • Perishable goods (e.g., food, flowers, plants).
  • Custom or personalized products.
  • Personal care items (e.g., beauty products).
  • Hazardous materials, flammable liquids, or gases.

Note: Sale items and gift cards are non-returnable.

If you’re unsure about the return eligibility of your item, please contact us.

Exchanges

To exchange an item:

  1. Initiate a return for the original item.
  2. Once your return is approved, make a separate purchase for the new item.

This ensures the fastest way to get what you need.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you are entitled to cancel or return your order within 14 days for any reason, without justification.

To qualify:

  • Items must be unworn, unused, with tags, and in their original packaging.
  • Proof of purchase is required.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

  • A refund will be issued to your original payment method within 10 business days.
  • Note that it may take additional time for your bank or credit card company to process the refund.

If more than 15 business days have passed since your refund was approved, contact us at info@pomline.net.