FAQ

Delivery charges are calculated based on the weight of the package, the delivery location, and the chosen shipping method. Additional charges may apply for expedited shipping or special handling requirements.

A: The delivery time for your item may vary depending on the shipping method selected and your location. Typically, orders are processed and shipped within 1-2 business days. For more specific delivery estimates, please refer to the shipping information provided during checkout.

Duties and taxes may be applicable depending on the country you are importing goods into and the value of the items being shipped. It is advisable to check with your local customs office for specific information regarding duties and taxes.

 – To initiate a return with Pomline, simply contact our customer service team with your order number and reason for return. They will provide you with a return authorization and instructions on how to send the item back. Once we receive the returned item, we will process your refund or exchange promptly.

To stay updated on our latest promotions, we recommend subscribing to our newsletter or following our official social media accounts. You can also visit our website regularly for announcements and special offers.

At Pomline, our pricing is determined by a variety of factors such as the quality of materials used, the craftsmanship involved, and our commitment to fair wages for our workers. We believe in providing our customers with exceptional value for the products we offer.

To track your order, simply follow the link in your email which would take you to our track page on our website, input the tracking number and you will discover the transitioning of your order

You will receive a notification via email or SMS when your order is ready for pickup. Please ensure that the contact information provided during the checkout process is accurate to receive timely updates on the status of your order.

A: If you are experiencing a payment failure on the website, try using a different payment method if available. If the issue persists, contact our customer support team for further assistance. Provide them with details about the payment failure, and they will help you troubleshoot the issue to successfully complete your transaction.

We apologize for any inconvenience caused by the multiple charges on your order. Please contact our customer support team immediately with your order details and a copy of the transaction statement. Our team will investigate the issue promptly and assist you in resolving the duplicate charges.